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1
Mike Williams

How to cancel a guests booking?

I've not long set this account up, and have been busy the past few weeks and not kept a eye on this account. I have had a few guests book, but some have over booked.

how would be the best way to cancel their bookings?

 

ive sent a message to those whom ive requested a cancellation on

11
BrookAve

 

How-To:

  • Open reservation details page.  
  • Send message at bottom to notify of intent.  
    • No Deposit PrePaid - "Due to the failure to prepay the deposit in a timely manner, and it is now 28+ days since booking date, we have no choice but to void this booking."    
    • No Deposit - "Due to the COVID restrictions, we have no choice but to cancel this booking, you will shortly receive a second message to acknowledge."  
  • Now on top of the page on right pane, click Request Cancel    
  • Then choose Option 1 (if you ask for a deposit)
  •  or Option 2 if no deposit,  
  • , follow any prompts after that. 
  • Now you wait for the status to update.

 

Kind Regards

 

 

Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.

 

 

 Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 

how to contact partner support via private assigned number in inbox

 

 

Kind Regards

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