1
Mike Williams

How to cancel a guests booking?

I've not long set this account up, and have been busy the past few weeks and not kept a eye on this account. I have had a few guests book, but some have over booked.

how would be the best way to cancel their bookings?

 

ive sent a message to those whom ive requested a cancellation on

11
BrookAve

 

How-To:

  • Open reservation details page.  
  • Send message at bottom to notify of intent.  
    • No Deposit PrePaid - "Due to the failure to prepay the deposit in a timely manner, and it is now 28+ days since booking date, we have no choice but to void this booking."    
    • No Deposit - "Due to the COVID restrictions, we have no choice but to cancel this booking, you will shortly receive a second message to acknowledge."  
  • Now on top of the page on right pane, click Request Cancel    
  • Then choose Option 1 (if you ask for a deposit)
  •  or Option 2 if no deposit,  
  • , follow any prompts after that. 
  • Now you wait for the status to update.

 

Kind Regards

 

 

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  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
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Kind Regards