We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How canceled a reservetion

Hello, for reasons of the coronavirus in my country today they announced quarantine. nobody can go out and you can only go out for an hour and a half to buy food. The house I rent is 1 hour away.

Today it was given to someone from Panama for renting in the midst of the crisis and booking won't let me cancel because it says it's in 48 hours.

What should I contact customer service where is that?

1 Replies



First check with the guest, phone them to see if they are still planning on coming, then read this:



At bottom of that page:


3. The cancellations process

  1. Should a guest look to cancel or modify the dates of a reservation, either through our website, our self-service tool or via Customer Service, we will facilitate the completion of that action.  
  2. By using the self-service app, guests can cancel the reservation themselves without requiring additional actions from either the property or Booking.com.  
  3. If a guest reaches out to your property to request a cancellation or a rescheduling of their reservation, you can handle this request yourself. There is no need to refer guests to our Customer Service Center. Information on how to handle these reservations can be found here.



Kind Regards, Be Safe , Be Well

7 months ago