How to charge guest without POS terminal?
Dear all, I would like to ask for help - we don't have a POS terminal, so we are not able to charge credit cards. I have activated Online Payments by Booking, but still, when the guest wants to finalize his reservation, he still gets also the option to pay later by credit card.
What did I do - In Policies I marked that we are not able to charge credit cards and yes, we want to use online payments. What happened? The guest can make a reservation without any payment option - no paypal, no online payment option, without credit card. I don't understand the logic behind this setting...
What can I do? Customer service is not responding to this question for weeks now..And I don't want to ask the guests to make a prepayment on our bank account, because you never know, if they actually answer and if not, can I cancel them?
What would you advice?
Thank you in advance!
Martina from Huelin Park Apartment