How to collect payment from Guests on Booking.com
Hello, I have a terrible problem is collecting payments from the guests. We used to have card swiping machine (POS) but we could not collect payments even having all Credit Card or debit card information because Government has introduced OTP (one time password) for all transactions. This is an extra security measure and OTP is being received only on the Guest mobile. Guest will never like to share OTP with the host and they should not.
My guests book my properties 6 months in advance without any payment and cancelling the reservation at the last moment. Our policy is prepayment after reservation of the property but we make refunds if guests cancel 14 days before arrival. Guests do not want to pay via depositing in our account or Internet Banking or Paypal or payment via credit card link. They just want to prolong the payment till the last minute.
Couple of times I have spoken with Booking.com to solve this problem using VCC (virtual credit card) but their answer was that it has not been introduced in India. We have noticed that once guests make payment then host has less cancellations. Booking.com has asked me to discuss this in this forum. Do you have any suggestion? Thanks