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How to contact someone on the Finance Department

Hi Guys,

 

Finding someone that speaks good English and can help us with our Financial overview, what has been paid and what is owed by Booking.com is turning out to be a Nightmare.

 

Any contact details of a Finance Department would be Appreciated.

 

Cheers

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15 Replies
2251 Views

8
Aaltje B.

Oi, not nice.

When you login to the Extranet of BDC on your computer you will find 10 tabs at the top.

The finance one is the 9th one, just before analysis.

you can ask for a specific person that can help you with your accounts.

Hope that helps.

Greetings

Aaltje B.

1 year ago
1
Alacardecpt

Hi Aaltje,

Thanks for the info, I know where the Finance tab is but unfortunately there is no way to send a message or ask for a specific person to help me. Not in South Africa anyway.

Regards

Craig

1 year ago
8
Aaltje B.

OK, I hope Leandri will look into your question since she is from South Africa and experienced host.

Greetings

Aaltje B.

1 year ago
8
Aaltje B.

Hi Leandri,

Could you double check what's going on with Alacardecpt her financial overview situation, please?

Or Thuild / Marco please.

Many thanks.

Greetings

Aaltje B.

1 year ago
1
Admin

Hi there,
I am trying to make the commission payment for booking.com through bank transfer but it's way too expensive for me !! It costs me extra of USD35 ... so i m trying to know if there is any other option like credit card for making a payment ? Please let me know as soon as possible since my payment is due for 18th may

1 year ago
1
Cba Hotel

hi i have been requesting to wave no show commission, we mark as no show but

you reject our dispute as we did'not mark wave commission, amount is huge for us to pay uncollected money. pse wave it so that we can pay the rest.

booking ref. ***

regards cornel

1 year ago
1
One On Hely

Totally agree - getting hold of someone is a nightmare and takes up more than just a considerable amount of time. If it is indeed a partnership it should be easier to navigate.

My statement is not correct - can someone please contact me?!

 

9 months ago
B.
Community Admin

Dear One On Hely! Thanks for posting in the Community!

 

This Community was created for property owners like yourself to help each other.

 

If you would like to contact Credit Control department or Customer Support team, you can do it via your Extranet. 

 

If you believe your invoice is incorrect, please write us a detailed message via Inbox (select topic "Finance") and our Credit Control department will get back to you. 

 

Best regards!

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9 months ago
1
Jack Wallace

How do I contact either one? There is no evident option to do so. Payment is late (my first from Bookings.com) -- it was due 2 days ago (it's now been 12 days since check-out). Who do I contact about this AND HOW?  Please don't sent me to a page with no option for doing so, just a link to an FAQ page I have to search through that ultimately only leads back to pages like this.

+1
8 months ago
8
Aaltje B.

Hi Jack 

Are you using your pc or smartphone ? 

8 months ago
1
DEBBIE FERREIRA

I get what you are saying. Booking.com handles all my payments from guests. They where suppose to pay out a certain amount but was short by R1080 - I took it up with booking.com and they assured me that finance department will sort it out. NEVER DID!!! my last booking was for R490 a night. R79.90 was booking.com commission THEY ONLY PAYED OUT R132.50 

 

I DONT GET ANYWHERE WITH THEM.

 

4 months ago
Anonymous

Hello DEBBIE FERREIRA! Welcome to the Partner Community, and thanks for your comment. So you reached out to the support, right? I'm not sure other partners can help you with it. 

4 months ago