How to deal with false bookings?
I joined Bookings .com in January and since then have had, I think 13 "bookings"
7 were cancelled 5 no shows and 1 actually turned up
on each no show we lost bookings, spent money getting the villa ready and my agent going to the villa to meet and greet
When we tried to contact the guest the email address was not replied to the telephone number supplied was invalid
I am not allowed collect deposits until i build up a record, which is clearly impossible if people dont turn up
I am entitled to get paid for cancellations, in certain circumstances, and in full for no shows, but as these are obviously false bookings and I have no way of collecting this money this is useless.
The amount of time and money spent on these "bookings" is crazy
does anybody else have these problems?
my villa is in Punta Cana