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How to deal with a partner !

"Your cancellation policy on booking.com<http://booking.com> doesn’t allow for a free cancellation. It states that we will be charged at the full price for the accommodation if I cancel through the manage my booking function.

I have been trying to get in contact with booking.com<http://booking.com> multiple times today but I haven’t had any success. I will wait to speak to them for their advice. I want to ensure that we get a full refund."

"Thank you. I managed to reach someone from
Booking.com<http://Booking.com> and the cancellation and full refund has been processed. I have received a confirmation email."

 

And now they charge me 1416 €?


2
Houda Auclair

Homestay near gare du nord

I have only 2 rooms and they ask me to pay 1416 € for a 5 night stay. My price is 425 €.

The guest refused my other room and wanted to have luxury on my fee.

1416 € is one month income for me and the customer is so smart. She refused 3 offers and choosed the best.

I clean toilett and provide service for 30 days to provide luxury to 1 customer. It's not fair.

I trusted booking.com and they took my money,

2
Houda Auclair

The customer cancelled her booking and 5 days after asked for 1416 € and booking.com took my money and offered to her.

2
Houda Auclair

This customer has requested a free cancellation, I am in non-refundable and I have accepted. I receive an email to tell me that the client will be relocated at my expense?

2
Houda Auclair

This client has not yet arrived at my home and I am being asked to relocate him

2
Houda Auclair

The whole world is relocated at my expense. I just get a note of apology for some and intolerable decisions for others.