Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

How do the guest pay?

Yestarday I had my first guests and a few hours ago they left

Came here at my computer and I don't understand how the payment works because they had to pay trough booking but I don't see anywhere the confirmation


8
pibomarco

It depends which payment method you choosed.  Go to extranet -> Policies -> Other Policies -> Guest payment options

5
Don Burns

My Booking,com guest payments take two days before they are deposited into my bank account.

1
Spectacular Ap…

The more experience I have with Booking.com, the more I suspect that this organisation is engaged in criminal activity. They change the rules of engagement as they go. The property, the problems and the hard work are all yours, the fees are theirs. Booking refused to help me with raising an invoice for the booking cancellation fee. They do not care that I lost a month of income holding up the property for their failed guest for 3 weeks.

8
pibomarco

If you have activated "Payments by BDC" or "Online Payments by BDC" then it should be no problem to colect cancellation fees. If you didn't, it's up to you (the property) how are you going to collect the cancellation fees, noshows, overall payments... based on the policies you have set in extranet for your property.