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How do I avoid cancellation

 2% rate of successfull booking on booking.com.

most are cancelled and non-show.

I have set on the setting the my rooms/units are non-refundable and yet booking.com doesn't collect the payment ahead of time. Frequently, customers book and cancel and book again when the priced dropped down. Most of them never showed up at the property. 

I have lost lots of days because of these.

i cant find booking.com contact number in South Korea so I could speak with their representative.

 

Any idea? please advise. thank you

Anneth Bun-as at

Anneth's home for your Geoje City

6 Replies
10 Views

2
Uneek Upneja

Hi there,

You can contact booking.com by sending them a message using your extranet page. You can see a link to contact booking .com in snip shot below in highlighted part

Hope it might help you.

Good Luck!!

Uneek Upneja

2 years ago
2
Arreanservices

I am on the page. I don't see any email add or phone number to contact. They have only the forum and tips.

2 years ago
1
Kosepashvili

too bad experience with Booking.com one of the sites who don care for their hosts !!!!!!

2 years ago
5
Wightgal

Maybe BDC operates a different system in South Korea. In the UK I collect the pre payment from the guest. I do this upon receipt of every booking.

2 years ago
1
Vedaom

Please help me. I want to establish non refundable tariff. How I have to add my bank account? Or how it works?

2 years ago
5
Wightgal

Vedaom, do you accept credit cards?

2 years ago