how do I cash in a credit note when Booking.com take the payments
Booking.com incorrectly charged me commission on a cancelled booking where I did not receive any payment. They have now issued me with a credit note. However, I do not take the payment from the guest - booking.com pay me after each guest has stayed after deducting their commission. I therefore never pay booking.com so a credit note is no use to me. I have asked the question to them but just get the standard replies. Please can anyone tell me how I can actually get hold of this money? Thanks.