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how do I cash in a credit note when Booking.com take the payments

Booking.com incorrectly charged me commission on a cancelled booking where I did not receive any payment.  They have now issued me with a credit note.  However, I do not take the payment from the guest - booking.com pay me after each guest has stayed after deducting their commission.  I therefore never pay booking.com so a credit note is no use to me.  I have asked the question to them but just get the standard replies.  Please can anyone tell me how I can actually get hold of this money?  Thanks.

2 Replies
23 Views

10
BrookAve

 

 do not take the payment from the guest - booking.com pay me after each guest has stayed after deducting their commission. 


THis has not been the case since end of march.

 

I too am the same as you but since then we all started getting invoices to pay and the nthey would pay out.

 

I ignored it at first thinking it was a mistake, then i paid the first invoice and then i got a pay out. 

 

For june , in july i too got a credit adjustment, and today was deadline for june invoices, which i paid.

 

So what i'm saying is you likely have several 2-3 invoices not yet paid for if you had checkouts in the period march 17th and today.

Kind Regards

+1
25 days ago
1
Susan Russell

I don't think that is the case for me.  I have definitely been paid net of commission for all the June bookings except for the commission they should not have taken.  

I feel that they really should credit my account as it was taken by them in error and I have no idea how to convert the credit note into cash.

 

25 days ago