We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How do I charge customer more for bringing more guests?

How do I charge a customer more for bringing more guests?


A customer has messaged asking to add 2 more people to the booking.  I responded with the extra cost in the box provided, but this has not changed the amount due.


How do I change the amount due from the customer?



1 Replies

Bandara Hotels…

You can contact Booking.com customer service team to change rate for you but you have to pay commission for that as well.

My suggest is ask them to pay extra amount at hotel directly, no need to revise booking confirmation and save commission fee for you.

1 year ago