We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How do I decline a booking?

Hi . Today at last moment, client order the room.but he don’t like and don’t stay there.what must I do ? How can I decline this order? 

1 Replies


You can Request a cancellation, this goes to the guest who has to process it.  You cannot cancel a room yourself.  You need to get this done otherwise you will be charged commission.

1 year ago