how do i get an incorrect invoice adjusted to zero amount owed

I received an invoice even though there were no bookings at all, how do I remove the invoice and correct the amount I owe to zero? thank you

M Adamopoulou

Sorry to hear about your payment problems.

Please resend your message requeste through your Extranet inbox tab directly to booking.com to support you.

Best wishes.

Community Admin

Hello Andrew DiStefano! Thank you for posting in the Community! In the links below you will find the instructions you need on how to dispute an invoice and how to contact our financial department:

https://partner.booking.com/en-gb/help/commission-invoices-tax/who-can-i-contact-questions-about-my-commission-invoice-or-additional

https://partner.booking.com/en-us/help/commission-invoices-tax/can-i-dispute-commission-im-charged?utm_campaign=followup&utm_medium=note&utm_source=as

Best of luck!