We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



how do i opt in or out of receiving online payment

i couldnt fine any details on how to opt payment in or out of recieving online 

3 Replies

Inns of Virgin…

I clicked opt out and save five times. The system goes back to the opt in default. This is very frustrating. My management company tried several times and got the same result that I did. 

11 months ago

Oops sorry to hear you are having problems! Have you tried for another PC or device (ipad/mobile)? If yes then I suggest you call the support helpline.

11 months ago