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How do I process a refund?


A guest requested a refund for a last minute cancellation and I have agreed to give them a full refund. I got an email from requesting that I accept this refund request. 

However the link on the email only brings me to the website. Can someone please tell me how I can process a refund? I cannot find any option to do this.



Reply with a message, that the link provided does not work.  If you opened this link on your mobile, try open it on the computer perhaps.