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How do I process a refund?

Hello, 

A guest requested a refund for a last minute cancellation and I have agreed to give them a full refund. I got an email from customer.service@booking.com requesting that I accept this refund request. 

However the link on the email only brings me to the booking.com website. Can someone please tell me how I can process a refund? I cannot find any option to do this.

Regards

1 Replies
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8
pibomarco

Reply with a message, that the link provided does not work.  If you opened this link on your mobile, try open it on the computer perhaps. 

+1
4 months ago