We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How do i reconcile Reservation number on my bank account

I am trying to put a guest name to a payment on my bank account received from Booking.com

The reservation number looks like this *** but all my Booking.com reservation numbers

look like this *** How can I identify who the payment is for if all i have is the *** number that does not co-inside with the booking number. Can anyone help me work out from my bank account details for who that payment is.



2 Replies



Hi Maurice


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


I would concur you are approaching this completely wrong.


You can see all the relevent info under Extranet > Finance/

Such as


What you need to do is look at the pay out statements, and their total amount.

then after that the list of reservations within.


Remember payout period is only for all checkouts within that period of time.



Kind Regards,

Be Safe, Be Well


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24 days ago
Maurice Visser

Thank you so much for explaining, Extranet > Finance/ give us the statement

of the list of reservations paid with that one bank deposit from Booking.com. A bank payment could be more than one reservation at a time. Now i understand how it works,



24 days ago