We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How do I reconcile the statement?


Would there be a method that you might suggest to reconcile the statement you send to us against the credit card payments?  For example, does your statement only show the actual guests for the month or does it show all bookings made in that month regardless if the booking is for three months ahead?

2 Replies

Leandri Klopper


Invoices sent to you are Always according to Check Out date of the previous month. Eg the one that I just paid for June was for all bookings that has a departure date between 1-30 June. 

Hope this makes sense?

1 year ago

.....orrrrrrrrr, did you mean, would BDC simply deduct commissions due to them (pay at hotel bookings) from payments due to you (BDC collect bookings) per invoice cycle?

If so, the answer is no. They are accounted separately, same as Agoda and Expedia.

1 year ago