We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How do I submit a query about my payments?

Hi there, How do I find out when and if I have been paid for a booking?

1 Replies





In general using the Extranet Finance Menu you should be able to observe statements, invoices and the next pay out date.


Dont forget to make sure you are  correctly setup for :


Getting Paid - https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/pbb_info…


I usually reccommend you sign up for :


Online Payments - if you have the tech to charge CC,VCC etc , better to turn on prepay so the VCC are all Booking dot com issued VCC.

Payments by Booking - for zero hasstle and lower admin tasks, have everyone prepay BdC


See solutions section above for sign up details

All solutions





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Reminder partner only communityhas no link to BdC support, you must contact them directly.  


Kind Regards


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1 month ago