1
Peter Hutchinson

How do I unflag an invalid credit card which has been updated?

I am wondering how to 'unflag' a card. For example, when a card is flagged as invalid, usually the guest will contact us to update however we still receive reminders from booking.com saying 'Invalid Credit Card Status' for that guest. Changing the payment status in the guest screen doesn't help.

Is there something I should be doing to effectively 'unflag' cards once they have been updated?

11
BrookAve

 

Hi

 

As I have never seen this on any of the guides , solutions nor other Partners speaking of it, contact Partner Support directly.

 

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Kind Regards,

Be Safe, Be Well

 

 

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