We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

How do you know if guest has paid for booking

Pulse app shows guest paid online yet guest has had transaction go through on their bank yet. Can I not set it to payment to confirm booking.

3 Replies
12 Views

10
BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi Sandra

 

Do not use pulse app, use Extranet on a PC browser, for fully functional features.

 

Open their reservation, and scroll down to rate & payment info.

 

Near the top is Payment Status, if you have Payments by booking enabled and they prepaid, you will see - booking handles your payment

 

scroll down to see Payment Details

 

'you have not said how you are setup for payments ??

 


Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

+1
20 days ago
1
Sandra Cloete

I use the pulse app

 

Payment method shows - bank transfer

Payment status - the guest has paid online

Have never had a problem but this is the second time a guest has asked me if payment has gone through as it hasnt gone off their side on bank statement. I always thought payment was made at time of booking.

 

 

20 days ago
10
BrookAve

Sandra, do both of us a favour and use a PC browser before resuming using the pulse app. 

Do not rely on only the app.

 

 

Now I think you have not even setup a payment policy and method.

 

confirm how you get paid? i.e. how you set it up?

 

Or have you even done that much?

 

If you have done nothing then the default is Guest pays you on check-in arrival date.

 

In some cases depending on the Rate Plan type you created, and the felxibility it has set, guest may not be charged until day before or on arrival date.

 

If still not clear phone BdC Support. to review how you are setup.

 

Kind Regards

 

20 days ago