How do you manage same day cancellations?
I received a booking yesterday evening for today. I contact the guest requesting arrival time and payment method. We offer to pay by CC but we also accept payments in cash at check in, as we are not yet allowed to pre charge and, for last minutes reservations like this one, there might be no other way.
This morning, the guest cancelled the reservation shamelessly requesting to waive charges.
How I am supposed to charge the cancellation? (we are not yet entitled to see CC details neither)