1

How to get contact data of a guest who has can cancelled, who got a voucher, and whose communication via booking.com has been deleted

Hello, 

A guest has cancelled his booking in 2020, then has got a voucher by me, but now I cannot contact him any more, for the communication channel has been deleted via booking.com after the cancellation. 

How can I get the contact data (mail, phone) from the guest to contact him, in order to assure he can use his voucher for a booking in 2021? 

Kind regards, 

Wieland

 

 


1
john talbot

iam asking why i have not been paid the correct amount for a booking 

-1
4 months ago
10
BrookAve

john would you kindly ***back to your own topic please, and stop hijacking other topics. 

this is now the 3rd time I've caught you doing this today.

 

 

4 months ago
10
BrookAve

 

Hi Wieland

 

Welcome to Partner Community, addressing only partners and community team, not BdC support.

 

Ignore that John Talbot post , its off topic and unrelated....

 

anywho getting back to your topic.. typically once a booking is made and you have under policy page enabled guest must provide address and phone number it is a good habit to then make a note of it elsewhere ..

even after a guest departs , 7 days later the message feature will block messages.

 

You could message or phone BdC support to see if they will make an exception and provide it. via:

Contact BdC- Location of Partner Only Phone number and Message methods

 

 

Kind Regards

 

 

 

4 months ago