How to get contact data of a guest who has can cancelled, who got a voucher, and whose communication via booking.com has been deleted


A guest has cancelled his booking in 2020, then has got a voucher by me, but now I cannot contact him any more, for the communication channel has been deleted via booking.com after the cancellation. 

How can I get the contact data (mail, phone) from the guest to contact him, in order to assure he can use his voucher for a booking in 2021? 

Kind regards, 




john talbot

iam asking why i have not been paid the correct amount for a booking 


john would you kindly ***back to your own topic please, and stop hijacking other topics. 

this is now the 3rd time I've caught you doing this today.





Hi Wieland


Welcome to Partner Community, addressing only partners and community team, not BdC support.


Ignore that John Talbot post , its off topic and unrelated....


anywho getting back to your topic.. typically once a booking is made and you have under policy page enabled guest must provide address and phone number it is a good habit to then make a note of it elsewhere ..

even after a guest departs , 7 days later the message feature will block messages.


You could message or phone BdC support to see if they will make an exception and provide it. via:

Contact BdC- Location of Partner Only Phone number and Message methods



Kind Regards