How to get a finance issue resolved - finance department not returning calls or msgs
I am a property manager and booking.com payouts go directly into my client's (the property owner) bank account. Booking.com currently owes me AUD$5,000.
A payout was due on 31st January 2021 - give it 10 days (or so) to appear in the account brings us to mid-Feb. The funds have not been transferred. The payment advice says they were transferred on the 31st of Jan - this is incorrect, nothing was transferred into the nominated bank account.
I have contacted bookings.com Melbourne phone number 03-85373210 and had customer service officers call me back from all over the world. Each one has advised that because it is a finance matter they can't help and must forward it to the Finance Dept who will respond in 2 to 5 business days. I am still waiting to receive a phone call, text message, email, or inbox msg!
I have sent multiple messages via the intranet inbox platform. One kind customer service officer replied with a msg, saying ... he has forwarded my matter to the Finance Department who will reply in 2 to 5 business days. But again no reply.
Each officer that I speak with can see all of my attempts in front of them, and while very polite and wanting to do all they can to help, they can't.
I'm now reaching out to this group to ask, PLEASE, is there another way, a better way to get in touch with bookings.com to resolve a financial issue?
I'd appreciate any feedback or advice you have.