How to get a finance issue resolved - finance department not returning calls or msgs

I am a property manager and booking.com payouts go directly into my client's (the property owner) bank account.  Booking.com currently owes me AUD$5,000.

A payout was due on 31st January 2021 - give it 10 days (or so) to appear in the account brings us to mid-Feb.  The funds have not been transferred.  The payment advice says they were transferred on the 31st of Jan - this is incorrect, nothing was transferred into the nominated bank account.

I have contacted bookings.com Melbourne phone number 03-85373210 and had customer service officers call me back from all over the world.  Each one has advised that because it is a finance matter they can't help and must forward it to the Finance Dept who will respond in 2 to 5 business days.  I am still waiting to receive a phone call, text message, email, or inbox msg!

I have sent multiple messages via the intranet inbox platform.  One kind customer service officer replied with a msg, saying ... he has forwarded my matter to the Finance Department who will reply in 2 to 5 business days.  But again no reply.

Each officer that I speak with can see all of my attempts in front of them, and while very polite and wanting to do all they can to help, they can't.

I'm now reaching out to this group to ask, PLEASE, is there another way, a better way to get in touch with bookings.com to resolve a financial issue?

I'd appreciate any feedback or advice you have.

Sincere thanks.




Hi Jacinta,


Simply put, no, its just a case of having to wait for them to catch  up.




Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Jacinta Reid

Thank you Brooke.  Yes, I have this info and have been reaching out this way to no avail.  Unfortunately waiting for them to 'catch up' is an unrealistic expectation, especially when we're paying for a service!  I'll keep pushing.

Jacinta Reid

I have had a response and advised payment will appear in my bank account on 23 March via the inbox messaging.  Fingers crossed :)