How to get the non-refundable booking fee, in case guests have not showed up and have not paid in advance?
I talked to guest the day before, she comfirmed arriving around 3-4pm.
I have been waiting till night, she did not pick up the phone, she has never arrived, so I marked this booking as a no show, also did not waive the booking fee, because the guest did not cancel, nor picked up the phone.
According to booking policy this booking could not be cancelled within 7 days of arrival.
How to get the non-refundable booking fee, in case guests have not showed up and have not paid in advance and I do not have access to her credit card number? Will booking charge her credit card? Or no chance and I shalll just say goodbye to this payment? How to avoid such situation in the future?
Many thanks, David