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How to get payment from a no show guest

Guest no show on date i didnt get any payment how

68 Replies

1
Francescasmith2

But they are NOT charged these amounts and the property owner usually receives nothing because the booker is usually either bogus or uncontactable (their email address is blocked once they are marked as No Show) and often the property owner does not have access to their credit card details. This is a loophole and the Booking.com statement is all words and no action. When I chased them up recently about what Bkg.com told me afterwards was a bogus booker, they invited me to chase the bogus booker for the money knowing full well I would NEVER get it. Good luck!

4 months ago
7
Katerinka12

Do not chase them. Its an utopian idea to chase someone you know nothing about and it's a huge stress.

Is your account on Booking for cash payments? If yes, switch to Payments by Booking. The difference in no shows is dramatic. On very few occasions (0.0001%) if they will not show up, they communicate with you several days ahead and that's gives a chance to find another client. People do really care about Their Own Money, not yours!!

4 months ago
5
Brooke

Want to avoid overbookings? Check out this section in our help center to find out what to do if you get one.

4 months ago
1
Sarahhubbard18

How can it be a 'no show' if it is a no booking. I keep contacting the guest, no money comes through, now Booking.com are wanting to take 18% commission on a property I manage! How can I be expected to find money to pay them when we have made no money, why would they benefit from a booking that never happened, I'm confused? That is not partnership, that is I win and you loose, I am furious about this. I tried cancelling, it send pending, I tried 'no show' and it is grey. Why can't they be like Airbnb, if someone books, they pay, end of story!

4 months ago
9
M Adamopoulou

Sarahhubbard18 welcome to the forum. Very sad to hear your struggles. Why don’t you try and call your local BDC office and explain them your situation?
Wish you good luck....

4 months ago
7
pibomarco

It the guest didn't show, you need to go to extranet and mark the reservation as a no-show. As to my knowledge BDC doesn't charge commission for no-shows (if reported in extranet in time).

They may charge if your rates are non-refundable.

4 months ago
1
Jungleflit

I missed many bookings due to guest no show. Booking.com even deducted commission and GST for those bookings from my other invoices. We have decided not to use their portal anymore. Shame on booking.com. These guys can go down to any level seeking commission.

1 month ago
7
pibomarco

Did you mark those bookings as no-show in extranet once you realized the guests didn't show up?
Did you make a dispute for those bookings after each month? You have few days to do that.

1 month ago
1
Phleblanc

Oh it's terrible, I had this problem several times also. You have 48 hours to mark a no show. Even so if booking.com deducted commission you must mark a dispute. You must keep trying for dispute ans send them an email. Good luck

1 month ago
2
Malapascuabudgetinn

I have the same delimna with no shows before. Simply mark it with no show and wave cancellation fee to avoid commissions other wise even if you mark it as no show and you dont wave the cancellation fee you will still be charged of commission.

On the other hand, I have applied through booking where guests can pay per booking to save myself from no shows. At least I have guaranteed bookings since it’s good as paid before their arrival. You need to ask assistance from your account manager in charge to help you out change the payment methods of clients when booking. I just followed their requirements and now I am happy with the result. I have guests who paid 10,000 pesos for 5 days stay and he did no arrive yet I get the money through booking. It helps a lot.

1 month ago
9
M Adamopoulou

Hi! Malapascuabudgetinn and welcome to the forum. I think changing payment methods helps a lot. I have payments effected through booking. com and so far I have no problems.
Wish you well.

1 month ago
1
Amychan999

In my case, there was a no show guest last night with credit card details. I remarked it as no show and hoping that I could obtain payment. Booking.com does not provide the cvc number of the credit card. They need to call the guest to obtain the cvc number! Of course, they wouldn’t be able to obtain the cvc number from the no show guest. In return, booking.com asks us to give up collecting the payment as they won’t charge us the commissions!

Booking.com failed to do a proper job here (1) collect full credit card details and (2) failure to protect us. Our Moon House is a single accommodation, one no show guest means 100% loss of income on that night!

About a year ago, we changed the settings to require guest’s credit card information prior to bookings to avoid no show and loss of business, trusting booking.com will collect full credit card information from guest. If we can’t charge a customer of no show what’s the point of collecting credit card information without the cvc. This is a cheating to us! Very disappointed! Zero protection to small business!

If the guest is no show, it is a breach of agreement while the policy allows the guest to cancel one day prior to arrival.

In this case, the guest is in breach of agreement and so we have the right to collect payment via the platform. But without the cvc number, we cannot charge the no show guest. Booking.com fails in doing a proper job but what’s worst is that they misled us that “payment could be collected for no show guest!” Please review, this is not fair, not an ethical way to do business. I hope booking.com seriously review this issue as you should be fair for both service providers and guests as opposed to inclining to guests at our expense.

1 month ago
7
pibomarco

1. Calm down

2. Most POS Terminals don't require CVC to charge the card, you basicly just skip this step where it says to put CVC.

3.

1 month ago
1
Amychan999

Booking.com just told me that most POS system does not require a cvc. Well, I am using Square POS as we are a small business. For security reason, cvc is mandatory for that POS software Square. So when booking.com reply me please be more considerate to a small business situation.

The proper way to manage this for which I read on booking.com’s payment policy is to call the customer service to enable view cvc feature so that future guests will be able to provide cvc when providing credit card information. Please mind your reply in writing!

1 month ago
1
Amychan999

It costs us a no show price to get this straight. Whilst I did not lodge a complaint, I hope that that booking.com could review this issue seriously to impose more protection to small service providers. As a leading platform, take the lead and be a role model to treat your customers (both guests and service providers) fairly that every thing is able to come under the light.

1 month ago
7
pibomarco

I bet there is 80% chance that guest has no funds on this card you want to charge, or that transaction would be declined (if you didn't at least pre-authorize their card at the time of booking).

1 month ago
1
Alex

Hi to everybody, as it was mentioned earlier, charging an advance payment, straight after the booking reduce the risk of future cancellations. Depending of your property and various conditions you can make even a more complicated scenario in your BDC policy: 10% straight after the booking, 40% 60 days pior to arrival, the rest after check-in.

IAt my villa with 5 bedrooms, we are charging 50% 180 days prior to arrival, it helps us to keep our rooms available for the people who really needs it. Cause we are renting by rooms also, just one room booking block the whole villa. By getting advance, we are keeping whole villa available to the guests who really wants to stay at my place !

As we are small, we are not using the POS terminal to charge the guests because it's a bit risky. If your charge card without any confirmation from the guests, you are always having a risk of refund request from the guests. Especially if they are not coming.

So we are using payment facilities from our channel manager. According to our cancellation policy, CM tracking when to charge the guests and sending them the payment links by email. The procedure for the guest looks very similar to on-line check-inn for the flight. After providing the BDC Booking ID, they are paying online, with 3D Secure verification. Everything available online at our dashboard, and we are requesting payouts when we want.

1 month ago