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How to know if a guest has paid

Hi.

I'm new to Booking.com and I did find an article describing what to see if a guest has paid before arrival.   I can't find this again but most of what was described didn't agree with what I see.   For example the 'Status' field on the reservation is 'OK' but believe the article said it should be 'paid online'.

In the Reservation details window, under Payment I do see 'Received', so does this indicate they have paid the full amount?


Profile picture for user barry.reilly.winnov.net b
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BrookAve 1 year ago

 

Hi Keith,

 

Click their reservation to open the details.

 

Then somewhere in the top of it are fields, there is one for payments

 

So depending on what you setup for payment handling, a status will be visible.

 


 

 

 


If needed Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

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alexis franco 2 months ago

Hello, I am having the same issue I am new here but I am unable to still find out if the guest has paid the status says "OK" instead of "Paid Online" I will appreciate any guidance on trying to fix this issue before guest arrives. Thanks in advance!!!