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How to process 1 day refund?

Hi everyone, A guest was delayed by a day due to his flight being cancelled (I have checked and it is genuine) the guest is asking for a refund for the day missed, under the circumstances I would be ok with refunding 1 day, but how do I do it ?

 

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5
Isle of Wight …

It's not your responsibility to refund him for his travel problems. He could claim from the airline or from his travel insurance. Why should you lose money for something that isn't your fault?

1 month ago