1 Renu how to stop automatic payments from bank account I need to stop automatic payments immediately. 10 BrookAve If direct debit, contact your bank with the info to request cancellation of authorisation B. Community Admin Hi Renu! Thanks for posting in the Community! Regarding cancellation of Direct debit, please contact our Credit Control department via your Extranet Inbox. Please note, in some cases Direct Debit is a requirement and not an option. Best regards!