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How to view Virtual Credit Card details

Hi, I have had a guest that payed through Booking.com, but as I try to follow the instruction video where it is explained how to access the details for the virtual credit card where the guest payment is deposited I am unable to complete the last step, as the "View credit card details" button is dimmed down and inactive.

I get an error/information message that says "You aren't able to view these credit card details at the moment but we'd like to reassure you that they've been checked. You'll be able to view these details if the guest is a no-show or the reservation is canceled."

The thing is that the guest has already left and the arrival date has passed.

I find no explanations to why the button is inactive. Could someone please help me shed a light on this.

 

Best Regards

Camilla


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Thuild - Your …

Dear Camilla,

Do you see this in the reservation?

If so, you must see this part:

 

If not, you must contact BDC via the extranet to clarify this.

 

Cheers,

Zsolt - www.thuild.com

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1 year ago
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Camilla Lundberg

Thank´s for your answer Zsolt,

I can see "view credit card details" but when I click on it I get a meggage that says ""You aren't able to view these credit card details at the moment but we'd like to reassure you that they've been checked. You'll be able to view these details if the guest is a no-show or the reservation is canceled."

Best regards

Camilla

1 year ago
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Hayley Turner

Hello,

We had a guest check out today & I am having the same issue. The guest paid online, I can see there is a 'Virtual credit card' but I am unable to access this to take payment. The pop up states I can only access it in the case of a cancellation or no show, which this person wasn't. 

Thanks,

Hayley

1 year ago