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How to view Virtual Credit Card details

Hi, I have had a guest that payed through Booking.com, but as I try to follow the instruction video where it is explained how to access the details for the virtual credit card where the guest payment is deposited I am unable to complete the last step, as the "View credit card details" button is dimmed down and inactive.

I get an error/information message that says "You aren't able to view these credit card details at the moment but we'd like to reassure you that they've been checked. You'll be able to view these details if the guest is a no-show or the reservation is canceled."

The thing is that the guest has already left and the arrival date has passed.

I find no explanations to why the button is inactive. Could someone please help me shed a light on this.

 

Best Regards

Camilla


7
Thuild - Your …

Dear Camilla,

Do you see this in the reservation?

If so, you must see this part:

 

If not, you must contact BDC via the extranet to clarify this.

 

Cheers,

Zsolt - www.thuild.com

1
Camilla Lundberg

Thank´s for your answer Zsolt,

I can see "view credit card details" but when I click on it I get a meggage that says ""You aren't able to view these credit card details at the moment but we'd like to reassure you that they've been checked. You'll be able to view these details if the guest is a no-show or the reservation is canceled."

Best regards

Camilla

1
Hayley Turner

Hello,

We had a guest check out today & I am having the same issue. The guest paid online, I can see there is a 'Virtual credit card' but I am unable to access this to take payment. The pop up states I can only access it in the case of a cancellation or no show, which this person wasn't. 

Thanks,

Hayley

1
African Sands …

I have the exact same problem and when I called booking.com i was on the phone for more than 30 minutes and they couldnt help me so now what do i do to get my payment?

11
BrookAve

 

 

What are you doing replying to an ancient 12++ month old topic

Instead make your own .

 

and FYI ,you cannot post action requests on the Partner Hub, you must open a case with Bdc Partner Support instead. No one here can assist with action queries.

 

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox