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How will I get my cancellation fees after marking it as no-show?

A week ago, there was a 'no-show' guest and I choose to charge cancellation fees. Since it's my first time, I don't know how will I get the fees and when. The guest booked with a credit card.

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BrookAve 1 year ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.




If you are not using BdC Online Payments, nor Payments by BdC then : That defaults to you collecting payment directly , remotely or in person.


Therefore, a No- Show will result in no payment, no commission to pay.

You should always mark them as no -show on day 2 of booking, and message the reference and status of no payment made to BdC support, so you do not get a bill for it.


There is a dispute feature on the reservation statement.





Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘ messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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