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I am being charged by booking.com for non-appeared customers

I have been sicked of getting fake bookers on booking.com and I didn't know how to cancel my listing on it. I no longer want my property be listed on booking.com but I dont know how to do it.

Now I am being charged for commissions for those bookers who never appeared at my property. not only that I have lost a lot for these fake bookers on booking.com and now I am being charged for 1,393,520 Korean won.

 

What do I do? Anyone had experiece like me?


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Mike 3 years ago

Just close open dates on your calendar. You shouldn't be getting charged for people that didn't stay - contact Booking.Com accounts section.

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pibomarco 3 years ago

You will be charged if you don't mark those bookings as a no show in extranet. Simple.