I am being charged commission on a cancellation where there was no payment by the customer.

Hi!

Since this is only a Partner Community you have to resend your message request through your Extranet inbox tab directly to booking.com.

Wish you well.

Reminder this is Partner Hub, not BdC Partner Support Team. They will never see these posts.

We cannot help with Finance or Action Requests. For that you need to contact them directly.

Message or Call BdC Partner Support

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Kind Regards,

Be Safe, Be Well

Dedicated Partner Contact Options - Visual Guide

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile