I am not getting the CVV from the costumers credit cards in the extranet ¿Any one else has this same problem?

Firstly i was receiving all credit card details directly on the extranet and/or my channel manager. However, since a few days I have noticed that the CVV is not included. I have tried calling Costumer Service, sending messages into the Inbox but nobody is providing clear communication. The last call I was advised that since most POS worldwide don't request the CVV to charge a card booking.com does not provide this information. Which doesn't seem to be correct. 

¿Can anyone help me regarding this matter? I really need to be able to process the payment for all the non refundable bookings in advance. 


In extranet under policies, It was able to opt in if CVV is required or not some time back. I don't know how is it now, because I use "Payments by BDC". Check again your policies. 

It is correct though that most POS machines do not need CVV code. Mine doesn't.