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1

I am a villa owner and a reservation has disappeared from my account on your page

I do not know the correct booking number.

I had a booking with a customer called *** for 31st August - 10th September 2021. You took a deposit of €765 euro on 3/1/2021. I cannot see the reservation on your website. Where is the booking, is it still live, and if it is cancelled what has happened to the deposit?


11
BrookAve

 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

 

 

  1. In the extranet, you MUST prevent new bookings first, close rooms, close calendar dates
  2.  go to the ‘Inbox’ tab.
  3. Select ‘Booking.com messages’.
  4. Right Pane - Click on ‘See Contact Options’
  5. Choose Account
  6. Now choose terminate

 

 

 


Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox