We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



I cannot activate the Automated Security Deposit

Hi, my name is **** from Durban South Africa. I am an agent for *********.

My client has a holiday home to rent, which I have listed on bookings.com. I didn't know everything about it and now have bookings, yay... but.. what I didn't realise is that I need a security deposit.

I am not sure if I can send my visitors a lease agreement whereby they must sign with their ID Book number and address and contact details etc or how to activate the Automated Security Deposit Collection at Bookings.com.

I have watched your youtube videos but am flawed.. I do not know how to do this.

I already have bookings that have paid, how do I now ask them for a security deposit.

Please help me.

Thank you...

1 Replies


You have posted this on the Partner Forum which is a discussion group.  I think you meant to contact the Help team.  You can use the Inbox icon on website to do this.

1 year ago