We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



I can't find my invoices in extranet financial section

Dear Sir or Madam,


I received several overdue invoices from Booking.com by email. However, when I login into my extranet account, I couldn't find all these invoices. 

Can someone help me solve this problem?  Thank you very much!

1 Replies


1) Do you mean you cannot find any of the invoices or you can find some but not others?

2) Do you have more than one account? (or multiple properties on one account)

If 1 is "some but not all" and 2 does not apply then contact the finance dept. via extranet and ask for a full explanation. If the email was not a no-reply address, copy same to there as a reply.

1 year ago