We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



i can't host ***

my appartement is already. booked i. want to cancell ***'s booking

1 Replies


Then simply cancel it 


Cancelling the (over)booking as a Partner


  1. Message the guest , explain overbooked, system should not have allowed it or COVID19 local restrictions prevent you from hosting. etc      
  2. Be smart about which excuse you use, and do not over do it, no waffle or padding.      
  3. When you message the guest finish off by saying , once you initiate the cancelation they will receive notification to acknowledge via a confirm link in the message. And that their prepayment (if any) will then be auto processed for full refund by Booking.com, only once they take that action.      
  4. Of course if you can offer some detail on next availability, if any. and offer to confirm dates they may send on.      
  5. On the reservation details page on right pane bottom , click Request Cancel , choose option 2, and wait for guest to confirm the notification by clicking the action in it.
29 days ago