We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



I didnt receive my payment yet

I had to receive my payment from booking until the date 15/10,  but it's already 21/10 and the money did not appear in my bank account and don't know why. could you please help me??

2 Replies



Hi Camylla Alves


In general using the Extranet Finance Menu you should be able to observe statements, invoices and the next pay out date.


Dont forget to make sure you are  correctly setup for :


Getting Paid - https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/pbb_info…



Pick up the phone and call BdC Support to have them review.



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Reminder partner only communityhas no link to BdC support, you must contact them directly.  


Kind Regards


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