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1
Bibi Retief

I got a new booking for my listing (Property ID ***) Nightly rate is R 2 000/night

This guest booked for 8 - 12 February 2021 and should have paid R 8 500.00.

However, Booking.com only charged the guest R 1 500/night so he paid R 6 800 for 4 night's accommodation. (R 800 cleaning fee is included) 

Why did he get a discount of R 500/night? I have no promotions running. The R 2 000/night is set on my rates on my Nightsbridge channel manager. 

If this discounted price is something I have signed up for, I need to change it immediately because it isn't viable to rent out the house for this low price for only 4 days.

Please contact me urgently as I do not want this to happen again. 

I am in South Africa. Is there no telephone number I can call for help? 

Awaiting your urgent response 

Bibi Retief 

Entre Mer et Fôret Beach House 

Nature's Valley

 

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11
BrookAve 1 year ago

Message Finance Topic

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Finance
  5. Now choose Subtopic
  6. Follow prompts.

 

 

 

 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

Kind regards

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