I got a new booking for my listing (Property ID ***) Nightly rate is R 2 000/night

This guest booked for 8 - 12 February 2021 and should have paid R 8 500.00.

However, Booking.com only charged the guest R 1 500/night so he paid R 6 800 for 4 night's accommodation. (R 800 cleaning fee is included) 

Why did he get a discount of R 500/night? I have no promotions running. The R 2 000/night is set on my rates on my Nightsbridge channel manager. 

If this discounted price is something I have signed up for, I need to change it immediately because it isn't viable to rent out the house for this low price for only 4 days.

Please contact me urgently as I do not want this to happen again. 

I am in South Africa. Is there no telephone number I can call for help? 

Awaiting your urgent response 

Bibi Retief 

Entre Mer et Fôret Beach House 

Nature's Valley