We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



I have been charged for a cancellation during COVID19 quarantine lockdown

A customer asked Booking.com for a cancellation for a reservation from 9th to 12 April, where Spain was in lockdown.  Booking.com, duly refunded the client but charged me a 35e  commission despite  my not legally being able to have a customer during this period.

How do I get my money back?  There seems to be no contact number or means to contact Booking.com

1 Replies


You have posted this on the partner forum so we are unable to resolve an issue with an invoice.  You need to email the booking.com help team using the Inbox icon on Extranet.

6 months ago