1

I have been charged for a cancellation during COVID19 quarantine lockdown

A customer asked Booking.com for a cancellation for a reservation from 9th to 12 April, where Spain was in lockdown.  Booking.com, duly refunded the client but charged me a 35e  commission despite  my not legally being able to have a customer during this period.

How do I get my money back?  There seems to be no contact number or means to contact Booking.com


9
Sharonpowney

You have posted this on the partner forum so we are unable to resolve an issue with an invoice.  You need to email the booking.com help team using the Inbox icon on Extranet.