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I have been charged commission on a cancelled booking. The guest cancelled, I said that we would waive any charges but you have charged me £41.00 for this booking. We are CLOSED & are not allowed to open for guests.

*** *** 16 Apr 202118 Apr 2021018Cancelled £228 £228 £41.04 Chargeable

We can't charge we have been CLOSED by the Government!

Alison Rees

I have the same problem from 2020....they still refuse to refund me the commission that they have taken...over €200