We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



I have a guest make a reservation. How do I get paid? Does Bookings handle the transaction or do I have to contact the guest directly for payment?

There is no indication in the reservation that any transaction has been completed with payment. If Bookings handles the transaction, how do they get the payment to me?

1 Replies



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Kay, you really need to read everything before signing up.


By default if you have not setup Getting Paid etc, and not setup options like prepaid, Online Payments or Payments by Booking....


then nothing will happen, other than guest can book , auto confirmed, turn up on check-in date, and they expect you to take payment on arrival.


If that is fine for you then you done need to do much other than explain and add the payment policy into your auto message template for new bookings and also in tto the check-in template.


You can sign up for this Partner Offer with SumUp for a card reader and secondly request them to provide service option for taking remote payments.




Kind Regards,

Be Safe, Be Well


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