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I have not been paid by Booking.Com for last month!!!

I called last Thursday and they were supposed to be getting back to me.  Sent them a message over the weekend and now currently hold on the phone for over 20 minutes for the department.  I am based in the UK nothing has changed, bank details are all the same have not opted out to take payment direct I do not understand what is going on.  I need these funds urgently.  Has anyone else not been paid in the UK?

 

366 Replies

3
Skyline10

The worst feature of this saga is the lack of information or response from BDC.  They seem to have completely lost control of the payment system and nobody is owning the problem.

1 month ago
2
In Our Liverpo…

In Our Liverpo…

This is the response from my email to Gillian ***, same old fob off Thank you for your messages and for following up with the issue. My name is Gabriel and I am a Customer Service Senior Specialist at Booking.com. I'm responding to your message on behalf of Gillian Tans. Please accept our sincere apologies for the delay in you receiving the bank transfer. I can see this has been discussed with several representatives, including Credit Control, and although we've sent all of the confirmations of payment we have received from our bank, your bank was not able to track it on your end. I can only imagine how frustrating it must have been for you to try and obtain answers and still be waiting for the payment. I will try to liaise with Credit Control to assess what other solutions can be offered in this case.  As soon as I have a response from them, I will let you know. Thank you so much, and don't hesitate to send us any questions at any time. Kind regards, -- Gabriel *** Booking.com Customer Service Team  

 

And my reply

Dear Gabriel  Unfortunately I find myself unable to thank you for your email, as it is just another fob off from Booking.com, this none payment is not just relating to myself as you and your company well know. If you would care to check out your community forum you will see the extent of the problem, that actually I suspect you already know. Your company is causing untold problems for its so called partners, and it needs to be rectified and rectified quickly, myself and the other “Partners” involved need paying within the next 5 days and I can see no reason why a finance Department of a company of your size can not do this, oh actually I can and that is because they don’t care and don’t want to.  I look forward to a proper reply with an exact payment date for myself and fellow hosts and not just yet another email fobbing me off Regards

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1 month ago
4
Juliettebadgerpost

Hi In Our Liverpool, This part of your reply email from Gillian *** team is astounding and as you have previously stated a complete fob off

  >>>>>> sent all of the confirmations of payment we have received from our bank, your bank was not able to track it on your end. I can only imagine how frustrating it must have been for you to try and obtain answers and still be waiting for the payment. I will try to 

Here is why?  The is no receiving bank in the WORLD that can put a trace on a payment that they have not received.  This is the job of the sending bank to put a trace out on a payment that hasn't been received, of which they can then recall.  As you have previously stated it is complete and utter blarney about us keep asking our banks as to where the payment is and is just an exercise in booking.com wanting to limit their liability in this catastrophic 'IT' escapade.  They must think we are a bunch of idiots.  I think much of the people on this particular feed (ironically the one in which I started) have been paid.  It may'be that both you and I are the remaining stragglers?  I have been assured that my payment has been sent and tomorrow is the final day in which I hopefully will receive it.  I will keep you posted.  Regards Juliette (P.S. at least you got a reply from Gillian *** Team, I sadly have not) oh and I love the last bit in the reply, 'I will try' would be almost funny after such a lengthy period, if it wasn't so bl----y serious.

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1 month ago
2
In Our Liverpo…

I have just received this message from them haven’t got a clue what it’s for as they do not owe me that amount, oh and surprisingly i have not received the money, the farce continues

 

Dear Partner, 

Thank you for your message.

You are signed up to Booking.com’s payments solutions: bank transfer. You’ll receive the payments, collected by Bookng.com, by secure bank transfer. We’ll transfer you the payment no later than the 15th of the month* after the guest checks out.

The payout of 637.50 EUR was processed, but since the 15th falls on a weekend, depending on your bank, it may take a few days to arrive in your account.

If you have any other questions, please don't hesitate to get in touch. You can also find more information on Payments solutions, as well as FAQ in our Partner Help Centre: https://partnerhelp.booking.com/hc/en-gb/articles/213317965-FAQ-Payment….

Kind regards,

The Booking.com Credit Control team. 

pbb1d

1 month ago
3
Skyline10

I had something very similar a few days ago.  It's just a cut and paste standard script, except they've added a specific amount to yours.  I've been paid.

It's a shambles.

1 month ago
3
Radar Kid

Hi Skyline/Juliette,

Any update ?

Has anyone got any further with the issue of compensation ? Last i got was that it had been escalated to senior management but nothing since.

I have been paid for May but a quick glance at their remittance and my reservations; they are not matching. I just don't understand how a company with this market share and systems can get something so basic so wrong.

I am also at a loss as to why this issue is not being taking more seriously by organisations like Watchdog or WHICH. In my opinion, i think its because we are hosts and not guests and when things go wrong for us it is a financial issue but when things go wrong for guests its newsworthy. Nothing makes better watching than irritable children, worn out parents, cancelled flights and sleeping on airport floors to grab attention.

Khris

 

1 month ago
3
Skyline10

Juliette - any sign of your money?  Wasn't it due today?

1 month ago
4
Juliettebadgerpost

A message sent this morning to BDC, to give you an indication of what is going on :-(

I was assured that I would receive my payment TODAY!!!!!! I have not been paid by you since the 11th April 2019!!!!!! You have been paying into this bank account for the last 8 months!!!!! WT_ is going on???? Todays bank statement enclosed.

 

1 month ago
3
Skyline10

I am so sorry for what is happening to you. I wish I could suggest something that would make them get a grip.  How can they be running this business with such incompetence?

1 month ago
2
In Our Liverpo…

I have had no response from BDC since Monday despite sending numerous email including the ceo

27 days ago
2
In Our Liverpo…

I am proceeding with a court action, lets see if that gets their attention 

+1
27 days ago
1
Robertopaladini2009

The whole thing is a joke,

We've had different issues, but encountered the same incompetence from customer services. I think it's a sign this company is going down, and that doesn't surprise me.

The whole thing turned against us and they are closing our account. We are one of the highest rated accommodations in Romania!

 Booking.com decided to put a fist in our mouth, because we became too annoying,

So be very careful how you deal with them.

+1
26 days ago
3
Skyline10

.................I've been worrying about that too.

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26 days ago
2
In Our Liverpo…

There are plenty of other companies out there and if we all moved then perhaps they would take notice

+1
26 days ago