Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


I have to pay a commission but the guest did not show up


I have a problem, I received a charge for the booking fee that did not materialize, that is, the guest did not show up. How do I remove a commission?

Greeting. Apartments Lasta


You should have marked the Reservation as a No Show, then you wouldn't have been charged.  Otherwise don't know.

You have posted this on the partner forum so we cannot help with an invoice query.  Contact help team using Inbox icon on Extranet or give them a call see link for local phone numbers.