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I have to pay a commission but the guest did not show up

Hello,

I have a problem, I received a charge for the booking fee that did not materialize, that is, the guest did not show up. How do I remove a commission?

Greeting. Apartments Lasta

1 Replies
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9
Sharonpowney

You should have marked the Reservation as a No Show, then you wouldn't have been charged.  Otherwise booking.com don't know.

You have posted this on the partner forum so we cannot help with an invoice query.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

29 days ago