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I have question about the booking

Hey, my name is Teresa and I am from Colombia and i have problems with some bookings.


People ask bookings but  they never arrive here, so the page gains 25% of commision and its hard to communicate with booking and fix this problem because booking is receiving money how at my hotel people do not arrive to lodge and I have just economic losses. 


Can someone tell me the number or email of booking and can call them pls or maybe how to fix this problem and dont have economic losses? 




it should be as simple as clicking on 'no show' on the reservations once it is past last check in time .