I need to cancel reservation


I just received this reservation: ***

I need to cancel this reservation, because this date is already booked. Can you cancel this reservation please? ( I did not find the way how to cancel the reservation).  Thank you very much. 



Hi Tomáš Brisuda


It is right in front of you in the details page for it. on right pane side.  you literaly cant miss it.


but first message guest to say you have to cancel as it is already fully booked.

offer them to rebook after cancelation finalised , for other dates.

Now click on Request to cancel and choose option 2, wait for them to click on the email to action the cancelation.

If they prepaid BdC then once them accept it will start refund process.



Kind Regards