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I need to cancel a Reservation

Hi there. I have overbooked. How do I cancel some reservations?  I’ve already contacted the guests. I just need to cancel them from my side

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Sharonpowney 1 year ago

go into the Reservation, then click 'Request to cancel'.  The guest confirms and it comes back to you.  

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BrookAve 1 year ago


Hi Michael 


As per the Partner Dignup GSdT ( aka T&C , bookings are auto confirmed based on your calendar showing availability;

and should the guest contact BdC and not you, after being told no availability;

BdC may relocate them and then bill you for it.


So with that said What I suggest and has worked many times in the past is :


  • Deal directly with guest to keep them engaged  
  • Create a Message Template for notifying Overbooking Guests, to succinctly inform them there is actually no availability for these dates, and you must cancel their booking. Dont over share/ padding /waffle. Notify them their prepaid [if any] amount will get refunded once they receive the confirmation notification and click on the action link to trigger it.  
  • .Once you have informed them, now open the reservation details page and choose Request Cancel on the right pane, lower area.  
  • Choose Option 2, and notification by system is sent out. THere is a link in it for them to click on to confirm.


Kind Regards, Be Safe Be Well


PS: your partner profile is still  incomplete, missing listing URL, please update to it as it can at times greatly help us help you when the time comes.


Guide : How & Why Add your Listing to your Partner Community Profile


BdC Support Team HowTo: Dedicated Partner Contact Options - Visual Guide