I need to refund a guest who made a last minute booking when the property not available
I received a last minute booking tonight and 10 minutes previously got another booking from a neighbour.
I had just blocked it off on the calendar when this man called and said he could not find the property.
So I explained that the property is taken and due to the calendar not having updated because they were adding a booking at the same time, they could not use it.
he then became hostile and started to threaten me I have to pay him money. I would not want these people here anyway.
so they need a refund please