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If I charge a cancellation fee for a no show, do I get the cash after their next booking?

If someone no shows and I charge them the cancellation fee, does that mean that when they book next they will also have to pay the cancellation fee and that money will be sent to me? Or is it purely up to me to get the fee? 


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BrookAve 1 year ago

 

Hi David,

 

that is not a thing, you cant charge a no show if you never get a prepayment nor a valid working VCC/CC, or other method.

 

 


 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox

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David Odhiambo 1 year ago

It's really disheartening that BdC doesn't offer all markets online payment facilitation to help protect small hosts.

I think I will stick to Airbnb, even though it reduces my exposure I think I'll come out ahead because I don't have to worry about getting zero money from no shows and also will be far less stressful.