1

Incorrect invoice charge

Dear all, 

i have been charged for a commission on April 2020 even though I didn't receive any reservations, i have confirmed two reservations to be cancelled without cancellation fees due to COVID 19, still was charged with a commission, in addition to that i have emailed Booking.com several emails and they never replied 

help me


9
Sharonpowney

You have posted this on the partner forum so we are not able help resolve an invoice problem.  Contact the booking.com help team using Inbox icon on Extranet.

1
Residence Aram…

Dear Al Hakim Guest House 

indeed there is a mistake , i suggest you to contact the Booking.com support 

but just remind that commission  invoice you have received in april

belong to guests slept in  march in your property . 

please check detailed reservations list trough the extranet . 

take care 

Luigi