We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Incorrect invoice charge

Dear all, 

i have been charged for a commission on April 2020 even though I didn't receive any reservations, i have confirmed two reservations to be cancelled without cancellation fees due to COVID 19, still was charged with a commission, in addition to that i have emailed Booking.com several emails and they never replied 

help me

3 Replies


You have posted this on the partner forum so we are not able help resolve an invoice problem.  Contact the booking.com help team using Inbox icon on Extranet.

6 months ago
Residence Aram…

Dear Al Hakim Guest House 

indeed there is a mistake , i suggest you to contact the Booking.com support 

but just remind that commission  invoice you have received in april

belong to guests slept in  march in your property . 

please check detailed reservations list trough the extranet . 

take care 


6 months ago